A Rep from Hertz setup my reservation for 9am today, 09/09/2017 , I asked her do they have any rental car she said "YES" we have plenty. To my surprise, I get to the location at 9330 Broadway in Pearland, Texas and Demetri Stafford tells me I have to wait, he asked me did I call today I told him no, my appointment was at 9 and you open at 9 how could I call. He indicated I was 6 on the list. If I am 6 on the list and two people in line, why didn't they have a rental car for me. Demetri cane outside assisting a customer and I was on the phone with a Hertz CSR, Destiny, she was very unprofessional.She told me to ask him how long the wait will be since I am 6 on the list for today, he said he didn't know with an attitude and he mummed a smart ___remark, not sure what he said. Then he went inside the building. Hertz CSR Destiny asked me , well what you want me to do then, with an unprofessional attitude, I told her to get me a rental vehicle over here right now. She made a smart ___remark. I can't do that, no empathy at all for what Houstonian have experienced during hurricane Harvey. I lost two cars in the flood last week and was without electricity for a week so I lost all my foods in my refrigerator and freezer now I experience this with Hertz unprofessional staff. These people represent that company with no dignity are class. I have no tolerance at this moment for excuses and error s for a big establishment like Hertz Rental. I will be contacting are resources to report this unprofessional business practices.
Great place to rent from! The staff was very friendly and went the extra mile to see that I was comfortable and pleased with my rental car before I left. I will most definitely recommend this location and rent from them every and anytime I need a rental!
The Manager Trainee at this location seriously needs to be trained on how to speak to customers, what is appropriate conduct and overall professionalism. I have used this location in the past and had a good experience. This time has been horrible. The customer service poor and the manager trainee seriously lacking in maturity and professionalism. If I have to use Hertz again, I will go to a different location.
I wish I could give a half of Star, the Manager at this location is HORRIBLE. The female representative was helpful. THIS location. Charged my credit card for a rental that should have been charged to the insurance Company, Now I'm fighting with them to get my money back. Customer Service (Corporate) don't want to touch the issue because it's so Jacked it. After 3 months of trying to get this resolved still has not been resolved. Have to hire an attorney I guess. Since I can't get a decent call back. They also offered one price and charged me much more...
Great customer service!! Very welcoming and professional.
Hertz is a US Car Rental based in Pearland, Texas. Hertz is located at 9330 Broadway St c104, Pearland, TX 77584, USA.
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